Yeah, when I used to work with a company that religiously followed ticketing systems, it was always developers being forced to larp as the user. All to satisfy the "scrum master", as far as I could tell, because nobody else cared about the larp.

"As a user, I want a damn fine software product that just works, and I wish I didn't have to go through 10 layers of indirection to communicate that to the devs..."