The article does a great job of identifying the locus of the problem: Windows, which has always been an exemplar of bad software, both in the sense of quality and the sense of ethics, and is produced by a company that explores new frontiers in making software bad in both senses every year, a tradition dating to its very founding

I will note that like any large enough company, it also employs a lot of cool people doing great work, and don't see this as a contradiction in any way