Quite a few of them spoke no English, so yes, they'd just present their phone screen. I didn't take it as rude. It was a very clear and direct communication. A simple scan, and boom, nothing further needed, I could just scan their items. Thr QR code scan handled payment and everything. They almost always helped with doing thier own bagging: Time is money, after all.
[–] joshstrange 14 hours ago
[–] wmchen 1 hour ago
I noticed a more extreme version of this while traveling in mainland China. Takeout shops, especially bubble tea shiops, that were genuinely pleasant a decade ago now seem entirely beholden to delivery algorithms and their productivity targets, with walk-in customers reduced to an afterthought. I once waited a half hour in the rain for a bubble tea while delivery orders repeatedly jumped ahead throwing their QR codes in people's faces; the moment I requested a refund, my order was suddenly next. I don't particularly blame the staff, but they weren't apologetic and I was really bothered that algorithmic metrics were prioritized at the expense of basic social courtesy. Watching those incentives gradually erode everyday social norms was genuinely depressing.
I want to be clear, the ability to speak English is not what I took issue with. That doesn't bother me and I'm fine with just showing the phone screen, no conversation. The issue I had was cutting the line and essentially demanding they be helped immediately. Wait in line like everyone else. This is a small food stall in a food hall with often just 1 person working the front. If they are actively helping another customer and have a line, I find it unacceptable to think you can cut to the front and immediately demand attention. What message does that send to the customers in line? "You're less important than delivery orders", and I can tell you that isn't the case due to the large chunk that DD takes.
My family member has even considered shutting down DD orders temporarily if/when the drivers act this way and publishing on social media about it. According to them, the loss in sales (and overall profit, which is minor on DD orders) wouldn't matter compared to the publicity/engagement (I don't know, that's not my world).