points by dolebirchwood 9 hours ago | 0 comments
Tangential rant: I find myself getting viciously angry when these support bots lead with, "I'm very sorry to hear that. I understand how [rehashed summary of complaint] would make you feel frustrated." Mother ****er, you don't understand what it means to feel anything.
I'm all for having these bots process inquiries if it means a speedier resolution, but, please, anyone out there using these things, turn off the simulated sympathy. It's infuriating how condescending it comes across.
[–] mcmcmc 9 hours ago
[–] aktenlage 7 hours ago
The models can predict any conversation, so it probably doesn't matter to them. For us humans it would be much better to let them write in the third person (e.g. "the coding assistant needs to verify XY, it does it by calling `grep -i abc`). It would decrease the anthropomorphism.
(yes I understand this is likely not legal or practicable)