Hacker News
points by giwook 14 hours ago | 0 comments
Why are so many people commenting things like "I don't get why people use these services"?

First off, okay that's great but no one is telling you to go use them. You can continue living your life exactly as you were without needing to judge others who live their lives differently from yours.

Second, clearly there are plenty of people who do use them judging from this $17b acquisition that just happened.

[–] Jcampuzano2 13 hours ago
I don't really understand how the personal economics for this work out for the majority of the population.

You'll always get some people who argue that time is money and that the saved time that people have from ordering from these services is an opportunity cost. But the reality is I'd wager that for probably 99% of the population, this is actually not true and the economics doesn't work out favorably after accounting for all the fees.

So then, all that is really left is convenience. And personally, I don't really find it that convenient at all. Often times the time it takes for an order to land on your doorstep is meaningfully longer than it would have taken for you to drive to the store and pick it up yourself.

In other words - these services really just profit off of laziness. And the sad part is I think we're just promoting a lazy society overall with lots of the newer services being offered.

[–] jvanderbot 13 hours ago
No way.

Here's how it works out rationally: I just got home from work, the kids are a mess, the house needs cleaning, and my spouse is having a work crisis. The kids favorite treat is chipotle. Of all the options for "use money to make this go away so I can focus on the problem" paying $10 surcharge for doordash is by far the cheapest.

"Hey kids chipotle treats are on the way - but you have to go get your room tidied and leave mom alone" actually does work.

6 million smart, rational engineers, mathematicians, actuaries, professors in the country, each doing this analysis, four times a year, yields 240 million dollars in surcharges without an ounce of laziness.

Then add laziness on top.

[–] apparent 13 hours ago
Is it only $10 extra to have dinner for 4 delivered? IME the cost was much more than that, when you factor in the difference in menu price, the delivery fee, the tip, and the govt surcharges.
[–] jvanderbot 13 hours ago
Fair! But $10 establishes a lower bound on a rational audience's TAM at a quarter billion a year. If it's higher, the TAM goes up without requiring loss of rationality / non-laziness of the customer base.
[–] coredog64 13 hours ago
Chase Sapphire Reserve would net that out to approximately $0 on a monthly basis after credits and rebates.
[–] apparent 12 hours ago
For a mere $800, I can net the fees to "approximately $0"? What a steal!

I'd be interested to see the math on this. They cover the amount I'd be expected to tip? They cover all the govt-mandated delivery driver fees? I could see how they might end up covering the official "delivery charge" but not the tip and other expected/mandatory fees that go along with actual delivery.

[–] GlickWick 11 hours ago
Oh come on, Chase Sapphire Reserve doesn't just give you Doordash credits. I probably save $5k/yr on travel alone with that card. A subsidized Doordash every month is just an added bonus.

I don't know why Doordash in particular drives this really strange discourse where people really want to go after people who use it. You're on a technology forum, it shouldn't be surprising that some people here are using resources (money) to buy them convenience. It's practically in our DNA

[–] apparent 11 hours ago
Sounds like you've got a sweet thing going! If most people could save $5,000/yr on things they would have otherwise purchased, then they'd all have CSR, right?

I am not "going after people who use" DD. I just pushed back on the notion that it costs $10 to get dinner delivered for a family of 4.

[–] vlan0 13 hours ago
>Of all the options for "use money to make this go away so I can focus on the problem" paying $10 surcharge for doordash is by far the cheapest.

Exactly this. They know humans will likely pick the path of least resistance. And we are generally bad at problems that have compounding long term outcomes. They are essentially preying on our societal circumstances. My story: Brain will resist using energy for creative solution from within if external solution exists for $.

[–] jvanderbot 13 hours ago
My example is _not_ preying. That $10 does nothing to help our lives if invested in diversified etfs, for example. The _best_ use of that $10 is to alleviate the instantaneous stressors for 4-5 people all at once so we can relax and solve larger problems (my spouse works for pro-social non-profits, for example).

Yes, doordash can prey on laziness, and people will fall into laziness, but in my example the _availability_ of the service is providing a price-adjustment for urgency that matches my own rational prioritization of the evening's needs. It's the most rational, mutually-beneficial argument I can make, and it's real in my house from time to time.

[–] Jcampuzano2 13 hours ago
This is a question that's going to sound stupid and maybe insensitive, but that aside - how do you think people managed to do this in your exact same scenario for the last 50+ years without having a service like this?

Our own parents went through this exact scenario that you mentioned plenty of times before any of this even existed without having the to pay the $10 fee.

[–] magneticnorth 13 hours ago
Pizza delivery has been a thing for the last 50 years. And in my own childhood, my parents kept tv dinners and other instant sodium-bombs like easy mac or ramen on hand.

Doordash costs more than that, but chipotle is a good deal more nutritious than the 90's-era tv dinners I remember, so I can understand parents preferring to spend a bit more for that equally-easy solution.

[–] jvanderbot 13 hours ago
You're getting stones thrown at you when you were trying to be polite.

From my memory we often piled into the car, got dinner, and went home and my parents had to stay up late to clean while we went to bed.

In my wife's memory, one parent couldn't work - all this stuff had to fall on them.

I'm saying the $10 is a nicety, not a necessity. We would be ok without it. I just think we're a little better with it. It's a market system - if I need it, it's there at a price I can justify. Markets are a good thing.

[–] rcpt 13 hours ago
The usual answer to this question: "things were shitty in the past"
[–] hext 13 hours ago
50 years ago most households did not have both parents working full time.
[–] vineyardmike 13 hours ago
People also used to live in caves and wipe their ass with sticks.

What is this question? Is the idea of new products, technology, or services strange and problematic to you? Convenience is a major driver of invention.

Also when I was growing up my parents would order delivery plenty - but the only option was pizza because the driver worked for the pizza joint. And yes, it’s true, their parents didn’t order delivery, but they also lived in crushing poverty of the Great Depression and could barely afford to feed their kids during every meal.

[–] zamalek 13 hours ago
> I don't really understand how the personal economics for this work out for the majority of the population.

8.5% of American households have no car[1]. That isn't a strict majority, but if you can be charitably informal: paying for grocery deliveries is orders of magnitude cheaper than loan+insurance+maintenance for a car.

If you want to become car-less then the like of Instacart make that a realistic prospective (but Instacart specifically makes no sense because stores usually do it for free if you can tolerate next-day).

[1]: https://data.census.gov/table/ACSDT1Y2024.B08201

[–] cwillu 11 hours ago
A lot of stores are contracting to dd or ic or whatever to provide those free delivery services.
[–] garlic_enjoyer 13 hours ago
The majority of the population isn't using Doordash. A small portion of the population uses Doordash a lot. Think of all the college students who lack a kitchen and can't drive anywhere because they are drunk.
[–] worldsoup 13 hours ago
if you look at instacart's business model...they make barely any money on delivery. Vast majority of their profit is from advertising that they sell to brands. They create an audience of buyers with really good data and then monetize through advertising...so for the consumer you get very low cost delivery at the expense of seeing promoted products in the app.
[–] milkytron 13 hours ago
I'll give an example of when I used a grocery delivery service two weeks ago.

I was landing from a flight and traveling home late on a Sunday. I also needed to go grocery shopping that night. I did not have a car at the airport, so my choices were either rideshare home for $70, or take the train for $10. The train takes about 30-40 minutes longer, but saves me $60.

If I did the rideshare, I could probably do the grocery shopping myself and get home a little bit later than when the train would get me home. Or I could take the train, order the grocery delivery, and then get home, unpack, and go to sleep. I chose to take the train and do grocery delivery. When I got home from the train, the delivery driver was walking up to my door with bags in hand. It worked out perfectly.

I could have taken the train and also done the grocery shopping myself, but it would have been very late by then and I had to be up early for work the next day.

[–] tshaddox 13 hours ago
> But the reality is I'd wager that for probably 99% of the population, this is actually not true and the economics doesn't work out favorably after accounting for all the fees.

> So then, all that is really left is convenience.

But nearly all technology and services you pay for arguably boil down to “convenience,” in the sense that people in the past either did the thing themselves or survived without it.

[–] apsurd 11 hours ago
The baseline premise that it’s more expensive is wrong. It can be as it’s a very big marketplace. But your entire stance is based on this static absolute that the cost is premium and that’s a wrong assumption.
[–] longerthoughts 13 hours ago
>Sometimes the time it takes for an order to land on your doorstep is longer than it would have taken for you to drive to the store and pick it up yourself.

This misses the point. One is you devoting your own time and attention to doing the task, the other is delegating it so you can use your time for other things. Some people are going to burn the extra time scrolling (not great), others are going to help their kids with homework or get a workout in.

I'm all for people getting time back even with the downside that not everybody will choose to use it well. If people are choosing brainrot over living well, there's a bigger issue than delivery services.

[–] mrits 13 hours ago
"Often times the time it takes for an order to land on your doorstep is meaningfully longer than it would have taken for you to drive to the store and pick it up yourself."

I don't think there are many people using this because they think they get it faster.

[–] hyperbovine 13 hours ago
One man's laziness is another man's leisure time. I'd much rather have an extra hour to spend with my kids, read a book, exercise, or really do just about anything else, versus get in my car and fight traffic and parking to go retrieve a bag of food.
[–] Jcampuzano2 13 hours ago
Prefacing this by saying it may sound insensitive but from my experience shopping and getting things to eat used to be things people would do with their children and was part of growing up and learning what adults do.

In my opinion this scenario may actually end up promoting unhealthy habits for your children which is what these companies want.

[–] throw4rehgff 11 hours ago
Sure, but how many times do they have to do this to learn?

If I take my kid grocery shopping 4-5 times a month versus three times a month and then ordering DoorDash the other two times is that really going to make a difference?

In fact, ordering DoorDash will also teach your kid how to value time. Especially if you spend it with them doing other things.

[–] creaturemachine 10 hours ago
They'd be better off learning to budget, shop, and prep food alongside you.

I struggle to see the teachings behind watching little brown men bringing meals to the door.

[–] LexiMax 13 hours ago
> Why are so many people commenting things like "I don't get why people use these services"?

Virtue signaling.

[–] joking 13 hours ago
I know what people use them, for convenience. I also know why the business use them, is probably cheaper for them to advertise on this companies instead of trying to lump the users to your own app or worse, to call you business.

I know why they do it, that doesn't mean I like how the world works.

[–] Danox 13 hours ago
The acquisition is for consolidating power the deal is finished DoorDash will basically be the only sheriff in town.
[–] IncreasePosts 13 hours ago
Maybe the idea is that this market will shrivel once the rest of the populace "wise up" to what the various OPs already know.
[–] tonymet 13 hours ago
DoorDash is like cigarettes, gambling, paid pornography: people are using it in the closet. I know families who order it for 1/3 of the meals or more. Thousands a month in food, so presumably 4 figures in net revenue for DoorDash from a single household.

To say “ i can’t believe people use it “ is obviously a lie. It’s a magic food delivery machine. It’s the closest thing to the Star Trek Replicator we have .

I don’t like it, and you could make a million arguments about why it’s either bad, unhealthy, bad economics etc. But it’s perfectly obvious why the business is huge.

[–] giwook 12 hours ago
> DoorDash is like cigarettes, gambling, paid pornography

LMAO wat

[–] tonymet 9 hours ago
worse than cigs, better than gambling or porn
[–] quickthrowman 13 hours ago
> Why are so many people commenting things like "I don't get why people use these services"?

Paying an extra $10-12 in tips and fees to have some courier a meal directly to your door is ridiculously cheap, a courier service would charge 4x as much for a similar courier trip.

[–] mrweasel 13 hours ago
Sure, but the pizzeria charges less than $4 for delivery and don't want a tip.

I completely understand the grocery deliveries, it's a trade off, time vs. money. Personally I think the delivery costs are to high, but I also live four minutes away from the supermarket on foot. For others it's one less thing to deal with and they can do the shopping in the evening when the kids are put to bed or have the groceries ready when they come home after a long day. For them the delivery fee is well worth the value the service provides.

It's the $10+ for getting McDonalds multiple times a week I struggle with. People are free to make that choice obviously, but I feel like the delivery services are praying on people who are already struggling, especially when they team up the Buy Now Pay Later companies.

[–] cwillu 11 hours ago
The pizzaria has the cost built in to the base price; minute-by-minute tracking of food/labour/delivery cost has been table stakes for pizza restaurant software since the 90's.
[–] sumeno 10 hours ago
The pizzerias are all on doordash now
[–] quickthrowman 8 hours ago
> Sure, but the pizzeria charges less than $4 for delivery and don't want a tip.

The rest of the delivery charge is ‘baked’ into the price of the food.

[–] jansan 13 hours ago
It was cheaper to get a pizza delivered before these delivery companies popped up.
[–] jansan 14 hours ago
They probably comment things like "I don't get why people use these services", because they don't get why people use these services. I honestly do not understand the point of your comment.
[–] lizardking 13 hours ago
So what these services do is bring you food in exchange for money. If you have money and need some food they will bring it to you.
[–] fosron 13 hours ago
Why would you comment this instead of, i dont know, educating yourself on why is that happening?
[–] jansan 13 hours ago
I don't know, I cannot look into their head. Why don't you just write that you don't want people to comment that way, that would be more honest.
[–] Liuser 13 hours ago
Use your imagination. Families with newborns, care takers, the disabled or sick, someone who worked a long shift at work and is just tired. The list goes on. Even just being lazy and not feeling like going out to pick up food is fine. You’re really weighing the opportunity cost (time) vs money.

I’m not going judge how folks spend their money. It’s their money and they’re all valid reasons regardless.